Product information
Below, you'll find comprehensive information about both our Shipping and Returns policies to ensure a seamless shopping experience.
Shipping Policy:
Processing Time:
- Orders are typically processed within 1-3 business days from the time of purchase.
- Processing time may be longer during peak seasons or promotional events.
Shipping Methods:
- We offer shipping through the United States Postal Service (USPS).
- Available shipping methods include USPS Standard Shipping (estimated delivery within 3-7 business days) and USPS Expedited Shipping (estimated delivery within 2-4 business days).
Shipping Costs:
- Costs are calculated based on the chosen shipping method, delivery location, and the total order weight.
- View shipping costs during the checkout process before finalizing your purchase.
Order Tracking:
- Once your order is shipped, you'll receive a confirmation email with a tracking number.
- Track your shipment's status and progress with the provided tracking number.
Shipping Restrictions:
- Currently, we only offer shipping within the United States.
Address Accuracy:
- Ensure the shipping address provided during checkout is accurate and complete.
- We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.
Delayed Shipments:
- Rare delays may occur due to unforeseen circumstances. We'll keep you updated and work towards a solution if delays occur.
Lost or Damaged Items:
- Contact our customer support at support@lilytaylordesigns.com with your order number and details for assistance.
Order Changes and Cancellations:
- Contact us promptly for changes or cancellations. Once shipped, changes may not be possible.
Returns Policy:
Effective January 1, 2025
Starting January 1, 2025, all sales on Lily Taylor Designs will be final. This policy will apply to all orders purchased on or after this date.
All Sales Are Final
All purchases are non-refundable. However, if you receive a defective or damaged item, please contact us at support@lilytaylordesigns.com within 7 days of delivery, and we'll make it right.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please make sure your shipping address is entered correctly at checkout. Once your package leaves our facility we cannot intercept a package, expedite transit times, change shipping methods, or locate your package beyond the carriers tracking information. We are NOT responsible for packages lost or delayed in transit or marked as "delivered" by the carrier. Lily Taylor Designs cannot be held responsible for packages returned to sender (Lily Taylor Designs), marked by the carrier as "delivered", or sent to the wrong address due to incorrect information provided by customer. Please double check that your address CAN be delivered to and that the information you enter is correct. While items are inspected before they leave our store, we are NOT responsible for orders that arrive damaged by the shipping carrier.
Please remember that delivery time does not include Sundays or Holidays.